Refund policy

Refunds and Exchange Policy:

🇦🇪 UAE & GCC Orders Only
Exchange requests are accepted within 48 hours of delivery according to the policy below.

• Exchange Policy:

  At our store, we want you to love your Items. If for any reason you wish to exchange your item, we are happy to assist under the following conditions:

  • Exchange Only: We offer exchange only and do not provide refunds.
  • Request Period: Exchange requests must be submitted within 48 hours of receiving your order.
  • Return Shipping: Customers are responsible for the return shipping cost when sending the item back for exchange.
  • Item Condition: All items must be returned in their original condition, unused, undamaged, and with all original packaging.
  • Eligibility: Items that show signs of wear, damage, or alteration will not be eligible for exchange.

  To request an exchange, please contact us within 48 hours of delivery.
  You can call or WhatsApp us at (+971 54 500 0415), or send us an email at (info@evveline.com), and our team will assist you with the exchange process.

   

  Our goal is to ensure you receive a product that you truly love while maintaining the highest quality standards. 

Cancellation Policy:

Customers may cancel their orders within 24 hours of placing the order, provided that the item has not yet been shipped.

The refund will be processed back to the original payment method used during the purchase.

Please allow 3–5 business days for the refund to be completed and reflected in your account, depending on your payment provider.

For cancellation requests, please contact us as soon as possible via email, or call / WhatsApp us at (+971 54 500 0415), and our team will assist you.